Terms of service
Why is the processing time so long ?
I have a small Studio in North york Canada and all pieces are plated by me in my studio . It takes a long time because i can only do 5-8 pieces at a time . As my shop grows I hope to increase production speeds and Ship orders Faster .
Toruble Tracking your order?
To provide more competitive shipping rates I ship with a local company Chitchats .The way they ship is that they provide me with USPS and UPS labels for my parcels and then take all the parcels across the border which takes 2-3 day business days during which time your order cannot be tracked . Once it crosses the border you should be able to track your orders with USPS or UPS . After it crosses the border it takes 3-5 Business days for your order to reach your address . I appreciate my customers patience as it is a tedious process but it provides excellent shipping rates and 100% insurance coverage .
Please note all international orders ship with tracked shipping however I can not take responsibility for timely arrival as international shipping can take upto 15-50 days after it is shipped .
they should be trackable by www.chitchats.com. I am not responsible for any customs or duties you might be charged
I am considering purchasing one of your items, but need to see more photos. Is this possible?
Absolutely! We encourage this as these are natural stones and can be slightly different in color and patterns and we are happy to provide additional photos. Please just message us with the listing you are considering.